Employment and Auditions

ORGANIZATIONAL BACKGROUND: Park Square Theatre excites generations of artists and audiences through vibrant theatre that elevates our community’s multiplicity of voices, and is a premiere gathering place for culture, thought, and dialogue. SteppingStone Theatre for Youth ignites belonging, generosity, mastery, self-advocacy, and inspiration by creating art with young people to share with the world. 

In September 2022, the two theatres officially merged, creating an organization serving an audience of 100,000 and engaging audiences and participants from across generations through On-Stage Productions and SteppingStone Creative Learning programming. 

DESCRIPTION: The Guest Services Manager oversees the daily operations of the Park Square ticketing and hospitality activities with a focus on a welcoming and hospitable experience for our guests. The Manager oversees all day-time box office operations, as well as providing team-oriented leadership to night-time Front of House operations, in conjunction with the Hospitality Supervisor. The Manager resolves all patron, staff and technical challenges as part of a team. 

Reports to and close associates: Reports to the External Relations Director and works closely with the Development Manager and the Marketing and Communications Manager. 

The job is primarily in-office, with some remote flexibility. 

MAJOR RESPONSIBILITIES & TASKS: 

• Oversees all daily box office operations, including ticket sales, group sales, subscriptions, ticket exchanges and ticket donations 
• Supervises daytime Ticketing Associates during box office hours, ensuring all transactions and concerns are handled and resolved in a positive, timely fashion 
• Supervises the Hospitality Supervisor, working with them to create positive communication and collaboration between daytime and night-time staff 
• Resolves all higher-level patron concerns in a timely and considerate manner, with a focus on strong, positive customer service 
• Maintains the creation and implementation of all general audience events, education events, discount codes, subscription packages and seating charts 
• Troubleshoots ticketing and patron-related issues, maintaining a level of back-end Patron Manager operations through certified training
• In conjunction with the Development Manager, ensures all donations, grants, corporate gifts and donor records are processed and updated accurately in the database and leads good data management practices and procedures 
• In conjunction with the Operations Manager, ensures accurate sales and royalty reporting ● Hires, supervises and trains all daytime Ticketing Associates. In conjunction with the Hospitality Supervisor, hires all Front Of House event staff and assists with training and mentorship, particularly in box office operations 
• Creates and maintains monthly daytime schedules, ensuring coverage for all daytime shifts ● Maintains and updates written procedures and training materials, keeping comprehensive updates of all procedural revisions 
• Oversees the daily upkeep of the Ticket Office, including cleaning, repairs and technical maintenance, and ensures all office supplies and needs are kept up to date 

POSITION REQUIREMENTS, KNOWLEDGE, SKILLS & ABILITIES: 

We know there are great candidates who may not fit into the criteria we’ve outlined below, or who have important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself. 

• 2-3 years experience working with ticketing/CRM software (experience with Patron Manager preferred) 
• Excellent written and verbal communication skills 
• Exceptional personal organizational and managerial skills 
• Ability to appropriately and efficiently delegate responsibilities to Ticketing Associates ● Works well both as an individual and as part of the larger Box Office team, as well as the entire Park Square organization 
• Experience processing group ticket sales 
• Familiarity and experience with Google Workspace 
• Can lift up to 50 lbs 
• Willingness to be flexible and adapt to requirements of the role 
• Some night and weekend availability required. 

Status: Full Time. 

Compensation: Consistent with our current salary scale, the salary range for the position is $44,720-47,840 depending on qualifications. The organization offers competitive benefit packages and a flexible work environment. 

Park Square Theatre encourages applications from qualified candidates from visible and invisible minority groups, women, Indigenous persons, persons with disabilities, persons across the spectrum of sexual orientation and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are committed to hiring on merit and to removing barriers in employment policies. 

How to apply: Submit resumé, cover letter, and etc. to Amanda Hestwood: 

hestwood@parksquaretheatre.org

PRODUCTION OVERHIRE

Park Square Theatre employs overhire staff on an as needed basis which varies throughout the year based on the needs of each production. All overhire positions may range in both required experiences and length of commitment.

Scenic Carpenters:*

Scenic Carpentry applicants fabricate, install, and strike scenery. Must be experienced with the following: safe operation of power tools; ability to read draftings; fabrication of wood and metal scenic elements; rigging; sewing; and welding a plus, but not required. Applicants will assist with the load-ins and load-outs.

Sound Board Operators:*

The sound Board operator uses the sound equipment to play back sound effects for a specific production. The sound board operation is responsible for knowing how to use each piece of sound equipment involved in the production. He/she must attend all technical rehearsals and performances. Prior experience with Q-Lab and Q-Lab programming a plus.

Run Crew/Backstage Crew:*

The Stage Crew is responsible for prepping onstage and backstage, teching, and running the show under the supervision of the Technical Director and Stage Manager. Stage Crew appears on stage, as necessary, to shift props/scenery and perform any other duties as assigned by the Technical Director or stage management. Attend backstage prep, all technical rehearsals, and performances. Complete pre-show and post show duties as assigned, including cleaning the stage and backstage, setting up and striking props and scenery, and scenery maintenance. Assist in shifting all props and scenery as assigned. Represent the theatre’s technical resources as required by the Production Manager for theatre programs including, but not limited to: additional performances, special events, and education programming.

Wardrobe Crew:*

Wardrobe Crew maintains the costumes, wigs and make-up designs through the run of a production which includes but is not limited to laundry, repairs and dry cleaning for each production. This position is responsible for overseeing daily notes, laundry, and the wig maintenance. Wardrobe will train production run crew dressers as needed, work with contract designers to inventory costumes, schedule dry cleaning pickups, check in and check out all costumes when sent to dry cleaning and keep a clean and orderly laundry room.

*To Apply: To apply to be added to the production overhire list, please submit a resume and cover letter to Meghan McLaughlin, Production Manager, at mclaughlin@parksquaretheatre.org or mail to C/O Production Manager, Park Square Theatre, 408 St. Peter Street, Suite 110, Saint Paul, MN 55102

SteppingStone Creative Learning at Park Square Theatre prioritizes and encourages applications of qualified candidates from visible and invisible minority groups including: women, Black persons, Indigenous persons, people of color, persons with disabilities, persons across the spectrum of sexual orientation and gender identities, and those with the skills and knowledge to productively engage with diverse communities. We are committed to hiring on merit and working to remove barriers in employment policies. 

SteppingStone Creative Learning at Park Square Theatre has been a creative home for young people in Saint Paul and the east metro since 1987. We believe that young people are artists, makers, and doers. They need to belong to and contribute to their world. When young people make art together, they change themselves and the world around them for the better. 

Description: This is a temporary position that runs March 2023- August 2023 with the potential for permanence after this appointment. There will be a part time training and onboarding phase in March with the position going full-time beginning in April. The primary focus of this role will be the summer camp program. The Summer Camp Manager hires, oversees, facilitates, and evaluates SteppingStone Creative Learning camps for youth. This position works in collaboration with the Creative Learning team including the Creative Learning Director and Program Coordinator. This position supervises a seasonal staff of Teaching Artists and Classroom Assistants. 

This is the ideal position if: You love educational theatre and you understand the needs of young people and their families when participating in arts engagement programs. You have vast experience running arts programs for youth and can anticipate multiple program scenarios and love solving logistical puzzles. You thrive on details and are an excellent communicator both in written and verbal forms. You can confidently lead a team of artists and assistants to positive arts program greatness! 

Primary Responsibilities: 

• Oversee an expanding youth theatre summer camp program 
  • Organize and lead summer camp training for summer staff in late May/early June. 
  • Hire and supervise 1-2 full-time camp facilitators. 
  • Supervise a large staff of teaching artists, assistants, and teen classroom support staff during camps weeks from June 12- August 25 with a reset week July 3-7. 
  • Manage and oversee communications, logistics, and program delivery at 3 St. Paul based summer camp sites (one primary site and 2 satellite locations with sporadic programming). 
  • Develop and maintain positive relationships with hosting sites, caregivers, and students.
  • Partner with caregivers to understand the needs of their students and create student centered support plans.
  • Manage student needs/behaviors/illness/injury using equity-centered and trauma-informed best practices. 
  • Evaluate summer camp programs by conducting observations, caregiver surveys, student feedback, and meetings. 
  • Occasionally teaching or subbing for programming, as needed. 
  • Collaborate with the Registrar and School Programs Coordinator to manage student rosters, registrations, and refunds. 
• Teaching Artist & Classroom Assistant recruitment, training, management, and relations
  • Recruit Teaching Artists & Classroom Assistants by networking, developing Classroom Assistant to Teaching Artist pipelines, and using traditional hiring methods (creating job postings, conducting interviews, and making offers). 
  • Train and onboard Teaching Artists and Classroom Assistants by developing and conducting 1:1 meetings, small group trainings, and large annual training events. 
  • Manage a staff of approximately 15 Teaching Artists, 8 Classroom Assistants, and 6 Volunteer Assistants, annually. 
  • Ensure Teaching Artists and Classroom Assistants feel supported by providing clear communications, answering questions, conducting check-ins, advocating for their needs, and resolving issues promptly. 

Required Skills & Qualifications: 

• Ability to plan, organize, and execute long-term, large scale, complex projects. 
• Have an acute ability to notice and consider details. 
• At least 2-5 years experience in developing, coordinating, and facilitating youth & adult programming.
• Experience working directly with young people in a formal or informal learning setting. 
• Experience working with young people and adults from cross-cultural communities. 
• Experience managing a part-time staff of adults and teenagers. 
• Excellent verbal and written communication skills. 
• Excellent understanding of customer service. 
• Ability to sit, stand, walk, lift (50 lbs), bend, twist, and run for up to 8 hrs per day. 
• Ability to recall information including dates, times, locations, names, student info, and program info. 
• Ability to work collaboratively with colleagues, creative learning staff, young people, and caregivers. 
• Ability to work independently, be flexible, and take initiative. 
• Ability to quickly & creatively problem solve. 
• Reliable transportation to Saint Paul & the East Metro. 
• 18 years of age or older. 
• CPR/First Aid Certified preferred but not required. 

Personal Qualifications: 

• Must believe all people are artists in their own right. 
• Strong interest in theatre education and lifelong learning. 
• Commitment to anti-racism in your teaching and in work with educational, institutional, and governmental organizations. 
• Commitment to fostering positive youth development in education programs and in the wider parent/school/organizational community.
• Committed to sharing power with youth, families, and communities to create more inclusive social change for the world around them. 

Position Details: 

• Type: FTE 40 hrs/wk salary 
• Schedule: Mon-Fri 9:00am-5:00pm with flexibility. Occasional nights & weekends. Part time in March, full-time April-August. 
• Location: Hybrid work March-May. Onsite work Jun-Aug. 
• Reports To: Creative Learning Director 
• Reporting Staff: Teaching Artists, Classroom Assistants, Camp Facilitators 
• Compensation: $20,000 

Applications accepted on a rolling basis until position is filled. Please submit a cover letter and resume along with any questions to Interim Director of Creative Learning, Megan Flød Johnson at flod-johnson@parksquaretheatre.org.

VOLUNTEER USHERS

If you’re someone who has a passion for theatre and enjoys working with people we have an opportunity for you, (yes you.). Our volunteer ushers help the rest of the front of house team ensure that all of our patrons have the best experience possible. We are looking to fill these positions with fun, friendly, customer-service oriented individuals. There are opportunities to work both evening and matinee performances for all of our productions. If you would like to donate a few hours of your time by joining our team of volunteer ushers and see some great live theatre, please contact Front of House Manager, Jiffy Kunik, at kunik@parksquaretheatre.org.

Sign up to be a volunteer usher HERE.

Learn more about volunteering at Park Square »