As a nonprofit arts organization, Park Square Theatre relies on a combination of ticket sales and philanthropic support to sustain our productions and programming. In order to help cover essential operational costs, each ticket purchase includes the following standard fees: $1.50 Ticket Processing Fee*, a $1.50 Credit Card Fee*, and a $2.00 Facility Fee*. The Facility Fee directly supports the costs of renting and maintaining our venue in Downtown Saint Paul.

In compliance with Minnesota’s ticket pricing transparency legislation and the Fans First Act, all posted ticket prices include applicable fees upfront, so patrons know the total cost before checkout.

*Fees are subject to change at any time without notice.

All Sales Are Final

Ticket Delivery

All tickets are delivered electronically to the email address provided during purchase. Tickets may be printed at home or shown on a mobile device upon arrival. If you need assistance retrieving your tickets, please contact the Box Office for support.

Late Seating Policy

To ensure a distraction-free experience for artists and audiences, latecomers may not be admitted immediately. Patrons arriving after the start of the performance may be asked to wait in the lobby until a suitable break. Alternate seating may be assigned at the discretion of the House Manager and access to original seats may be delayed until intermission.

Inclement Weather

Performances generally proceed as scheduled regardless of weather conditions. If you are unable to attend due to severe weather, you may request to exchange for another performance of the same production (pending availability). Standard exchange fees apply. Refunds will not be issued due to weather-related absences.

Cancellations

If a performance is canceled for any reason, the ticket holder can exchange for another performance of equal value (subject to availability) within the season, convert their ticket purchase into a donation, or request a refund for the price of their ticket. All ticket exchanges, donations, and refunds must be requested by the deadline stipulated in the cancellation notice (2-3 weeks from the original performance date). Any remaining tickets after the deadline will be converted into a donation.

Refunds

No refunds will be issued for tickets or ticket exchanges.

Exchanges and Unused Credits

Requests for ticket exchanges must be made at least 24 hours before your scheduled performance time. Exchange fees may apply. If you missed your performance, we will honor your unused tickets for any show in the current season (Upgrade fee may apply). Ticket credits that are not used by the closing performance of the current season will expire and be considered a donation to the theater.

Audience Etiquette & Safety

Park Square Theatre strives to provide a welcoming and safe environment for all. Firearms, outside food, laser pointers, and audio or video recording devices are not permitted inside the venue. Video or audio recording or photos of performances or the scenery is strictly prohibited. Disruptive patrons may be asked to leave without refund.

Consent to Photography

By entering Park Square Theatre, you grant permission to be photographed or recorded for promotional or archival purposes.

Box Office Contact & Hours

Our Box Office team is here to help.

Phone hours are Wednesdays and Thursdays from 1:00 - 4:00 PM at (651)-291-7005 ext. 101. You may leave a voicemail outside of these hours, or reach us anytime via email at tickets@parksquaretheatre.org.

Please note: We do not currently offer in-person Box Office service.